Enterprise Phone Features Without Enterprise Complexity
Advanced call management that makes your business sound and operate like a Fortune 500 company.
Professional Features That Work Behind the Scenes
Modern businesses need more than just a phone number. You need intelligent routing, detailed analytics, and seamless integrations - all manageable through simple online controls without IT expertise.
Core Feature Categories
Time-Based Routing
Intelligent Call Routing
Set different destinations for business hours, after-hours, weekends, and holidays. Never miss important calls while maintaining work-life balance. Configure lunch breaks, meetings, and vacation routing with ease.
Skill-Based Routing
Intelligent Call Routing
Route calls to the right person based on expertise. Sales inquiries to sales team, support to technical staff, billing to accounts. Use IVR menus to let callers select their needs.
Geographic Routing
Intelligent Call Routing
Automatically route calls to the nearest office or representative based on caller's area code. Perfect for businesses with multiple locations or territories.
Priority & VIP Routing
Intelligent Call Routing
Identify and prioritize important callers. Route key clients to senior staff, send new prospects to sales, and ensure VIPs never wait in queue.
Custom Greetings & IVR
Professional Call Handling
Professional voice recordings that match your brand. Create menu systems for callers to self-select departments. Update messages instantly for promotions or changes.
Hold Music & Messaging
Professional Call Handling
Choose from our music library or upload your own. Include promotional messages while callers wait. Announce queue position and estimated wait times.
Voicemail Management
Professional Call Handling
Individual or shared voicemail boxes. Voicemail-to-email with automatic transcription. Set different greetings for different times or situations.
Call Recording
Professional Call Handling
Record calls for training, quality assurance, or compliance. Secure storage with easy retrieval. Automatic recording announcements for legal compliance.
Real-Time Dashboard
Professional Call Handling
See live call activity, queue status, and agent availability. Monitor performance as it happens. Make immediate adjustments to improve service.
Historical Reports
Professional Call Handling
Detailed reports on call patterns, peak times, and duration. Track missed calls and response times. Identify trends and optimization opportunities.
Marketing Attribution
Professional Call Handling
Track which campaigns drive calls. Measure cost per call by source. Calculate ROI on marketing spend. A/B test different approaches.
Performance Metrics
Professional Call Handling
Monitor answer rates, abandonment rates, and call quality. Track individual and team performance. Set benchmarks and measure improvement.
CRM Integration
Business Integrations
Automatic call logging in Salesforce, HubSpot, Pipedrive, and more. Screen pop with customer information. Click-to-dial from CRM records.
Microsoft Teams
Business Integrations
Full integration with Teams for unified communications. Make and receive calls within Teams. Presence synchronization and call transfers.
Help Desk Systems
Business Integrations
Create tickets automatically from calls. Link recordings to support cases. Track resolution times and customer satisfaction.
API Access
Business Integrations
Build custom integrations with your systems. Webhook notifications for call events. Real-time data access for business intelligence.
Advanced Features in Action
For Sales Teams
• Lead distribution by territory or availability
• Call recording for coaching
• Integration with CRM for automatic logging
• Real-time notifications for hot leads
For Support Centers
• Queue management with callback options
• Skill-based routing to specialists
• Integration with ticketing systems
• Customer satisfaction tracking
For Management
• Real-time visibility into operations
• Detailed analytics for decision making
• Cost tracking and optimization
• Performance monitoring and coaching
For Marketing
• Campaign-specific tracking numbers
• ROI measurement by channel
• A/B testing of call handling
• Lead source attribution
Implementation & Support
Easy Setup
No hardware or software to install. Configure everything through our web portal. Most features activate instantly.
Training & Resources
Comprehensive guides and video tutorials. Webinar training for advanced features. Dedicated onboarding for Enterprise customers.
Ongoing Support
Australian-based support team. Help with configuration and optimization. Regular updates and new features.
Security & Reliability
Enterprise-grade infrastructure. 99.9% uptime guarantee. Encrypted calls and secure storage. Regular security audits and compliance.
Frequently asked questions:
How quickly can I get a 1300 or 1800 number?
Your new number can be active in under 5 minutes. Simply choose your number, select your plan, configure where you want calls routed, and you’re ready to start receiving calls. No waiting days for activation or complex technical setup required.
Do I need any special equipment or phone system?
No special equipment needed. Flextel numbers work with your existing phones – mobile, landline, or VoIP. Everything is managed through our online portal, so you can route calls to any phone number you already have.
Can I try Flextel before committing?
Yes! We offer a 30-day free trial with full features and no credit card required upfront. Test everything – call routing, analytics, professional features – with zero risk. If it’s not right for your business, simply cancel before the trial ends.
Can I keep my existing 1300 or 1800 number?
Absolutely. We can port your existing 1300, 1800, or local number to Flextel at no extra cost. The porting process typically takes 3-5 business days, and your number stays active throughout the transfer with zero downtime.
What's included in the monthly price?
Your new number can be active in under 5 minutes. Simply choose your number, select your plan, configurAll plans include your phone number, online portal access, basic call routing, email support, and call history. Higher plans add unlimited calls, advanced features, multiple numbers, and priority support. No hidden fees, no setup costs, no surprises. e where you want calls routed, and you’re ready to start receiving calls. No waiting days for activation or complex technical setup required.
Are there any setup fees or hidden charges?
No setup fees, no connection fees, no hidden charges. The monthly plan price is all you pay. We believe in transparent pricing – what you see is what you get.
What's the difference between 1300 and 1800 numbers in terms of cost?
For you as the business owner, the monthly plan cost is the same. The difference is who pays for the call – with 1300 numbers, callers pay a local call rate; with 1800 numbers, calls are completely free for callers (you cover the full cost).
Can I change plans anytime?
Yes, upgrade or downgrade anytime through your online portal. Changes take effect from your next billing cycle. No penalties, no questions asked.
Is there a lock-in contract?
No contracts, no lock-in periods. Flextel is month-to-month. Cancel anytime with no termination fees. We keep customers by providing great service, not contracts.
How does call routing work?
You control where calls go through your online portal. Route calls to different numbers based on time of day, day of week, caller location, or ring multiple numbers. Changes are instant – no waiting for updates to propagate.
Can I have multiple people answer the same number?
Yes! Route your number to ring multiple phones simultaneously (first to answer gets the call) or sequentially (rings each phone in order). Perfect for sales teams or ensuring someone always answers.
What happens to calls outside business hours?
You decide. Route after-hours calls to voicemail, mobile phone, answering service, different team members, or play a custom message with your business hours.
Can I record calls?
Yes, call recording is available on Business and Enterprise plans. Recordings are stored securely and accessible through your portal. Great for training, quality assurance, and compliance.
How do I access call analytics?
Log into your online portal anytime to see call volumes, missed vs answered calls, call duration, caller locations, and marketing campaign performance. Export reports for deeper analysis.
Can I get voicemails emailed to me?
Yes! Voicemail-to-email is included on all plans. Receive voicemails as audio attachments to your nominated email address, often with automatic transcription.
Will Flextel work with my existing VoIP or PBX system?
Yes, Flextel numbers integrate seamlessly with all major phone systems including Cloud PBX, Microsoft Teams, traditional PBX, VoIP providers, and softphone applications. We can route calls to SIP addresses or traditional phone numbers.
How reliable is the service?
We maintain 99.9% uptime with enterprise-grade infrastructure. Multiple redundancies ensure your calls keep flowing even if a carrier has issues. Our Australian-based servers mean fast, reliable connections.
Can I integrate Flextel with my CRM?
Yes! We offer API access for Enterprise plans and integrations with Salesforce, HubSpot, Pipedrive, and Zoho CRM. Track every call, log automatically, and see caller information instantly.
What happens if my internet goes down?
Flextel runs in the cloud, not on your internet connection. If your office internet fails, we automatically route calls to your mobile or backup number. Your customers never know there’s an issue.
What support is available?
Starter Plan gets email support, Business Plan gets priority email and phone support, Enterprise Plan gets a dedicated account manager. All customers have 24/7 access to our help center.
Are you really Australian owned and operated?
Yes, 100% Australian owned with our support team based right here in Australia. No offshore call centers. When you need help, you talk to someone who understands Australian business.
What if I need help setting up?
Our setup wizard guides you through the process, but if you need help, our Australian support team is here. Business and Enterprise customers get complimentary onboarding assistance.
How do I cancel my service?
Cancel anytime through your portal or with a simple email. No hoops to jump through, no retention department, no penalties.
What clients said:
Trusted by well-known brands.
Pricing
Pricing for Advanced Features
*Custom solutions for specific requirements
