Capture every initial legal enquiry.
Family, criminal, commercial, property. Flextel’s AI Voice Agent handles initial intake, runs basic conflict-check questions, and books the first consultation — so partners spend their time on matters, not phones.
Common Legal Service challenges
- New-client calls lost to voicemail when partners are in court or with clients
- Initial intake taking up partner time better spent on matters
- After-hours urgent matters going unanswered
- Strict compliance and confidentiality requirements
How Flextel helps
AI Voice Agent: An intake assistant that protects partner time
- Initial intake at scale — Captures matter type, urgency, and contact details before partner involvement.
- Basic conflict-check questions — Asks the standard intake questions. Flags potential conflicts for partner review.
- Books the first consultation — Straight into the partner’s calendar, with full intake notes attached.
- Won’t speculate on case outcomes — Flags every question that needs legal judgement for a human, every time.
Phone numbers built for practice-area complexity
- Practice-area routing — Family, criminal, commercial, property routed without making callers press buttons.
- Encrypted call recording — Role-based access, configurable retention, privilege-aware tagging.
- Virtual numbers per practice area — Track marketing attribution by service line — see which practice areas drive the most enquiry.
- 1800 sensitive-matters lines — Free-to-call for family violence, sexual assault, and financial hardship matters where caller cost shouldn’t apply.
Supercharge your firm today
